Team accounts & client accounts
Invite colleagues with scoped permissions, or create accounts for your own clients and run them on their behalf in reseller mode — without ever sharing one password.
Five people sharing one password is not team management — it is the absence of it. Mersal separates two entirely different situations: colleagues working inside your account, and clients who own their own accounts that you administer.
Team accounts
A team member signs in as themselves, and what they can see and do is governed by their permissions.
Invite the member
From Team accounts, send an email invitation.
Set permissions
Choose what they can reach — the inbox only, or campaigns, or reports, and so on.
They accept and start
They set their own password. Yours never travels to anyone.
Why it matters: every action is attributable to the person who took it, and revoking a departed employee's access does not mean changing a password everyone knows.
Client accounts (reseller mode)
If you are an agency or a service provider, your clients need independent accounts rather than seats inside yours.
- You create the account for your client and set its limits.
- You step into it to do work on their behalf.
- You step back out with one click, no signing out and back in.
The difference in one line
A team member shares your balance, your gateways and your contacts. A client account is entirely separate with its own data and its own limits. Pick the first for your staff and the second for your customers.
Per-user limits
Alongside plan limits, an administrator can set per-user overrides: raise a channel's cap for one customer, or unlock a feature for them without changing their plan. This matters for negotiated arrangements, and it means a plan is a default ceiling rather than a cage.